Frequently Asked Questions

Supported features by language:

Transcription (50+ languages):

• All major European languages
• Asian languages (Chinese, Japanese, Korean)
• Arabic and Hebrew
• Many more

AI Summaries (24 languages):

• English, German, French, Spanish, Italian
• Dutch, Portuguese, Polish
• Scandinavian languages
• And more

Automatic language detection:

• Memoro automatically detects the spoken language
• Multi-language meetings are correctly transcribed

Memoro is designed to work seamlessly across all major platforms, ensuring you can access your notes and conversations wherever you work. Our desktop applications support macOS, Windows, and Linux, while our mobile apps are available for both iOS and Android devices. All platforms sync automatically when connected to the internet, allowing you to switch between devices without missing a beat.

Memoro is built with offline-first functionality in mind. All your notes, conversations, and documents are stored locally on your device, meaning you can continue working even without an internet connection. When you reconnect to the internet, Memoro automatically syncs your data across all your devices, ensuring you never lose any work. This makes Memoro perfect for professionals who travel frequently or work in areas with unreliable internet connectivity.

One of Memoro’s core principles is that your creativity and productivity should never be limited by artificial constraints. That’s why we offer unlimited note creation across all plans, including our free tier. Whether you’re capturing quick thoughts, detailed meeting notes, or comprehensive project documentation, you can create as many notes as you need without worrying about hitting a limit. The only differences between plans relate to advanced features like AI assistance and collaboration tools.

Memoro’s AI assistance is designed to enhance your note-taking experience by providing intelligent insights and automation. The AI analyzes your notes in real-time to identify key concepts, suggest connections between related ideas, and automatically generate summaries of lengthy conversations or documents. It can also create flashcards for important information, helping you retain and review critical knowledge. All AI processing respects your privacy, and you maintain full control over which features to enable. This powerful functionality is available exclusively in our Pro and Enterprise plans.

Memoro revolutionizes how you capture information:

• Speak instead of type: Just record and let AI do the rest
• Intelligent structuring: Automatic organization and summarization
• Instantly searchable: All recordings are fully searchable
• Multi-platform: Available for iOS, Android, Web, and Desktop

Our free trial includes:

• 14 days full access to all features
• 120 minutes of recording time included
• No credit card required at signup
• Automatic expiration without cancellation
• All data retained for 30 days after trial ends

How to find the right guide:

By Difficulty Level:

• Beginner: Basic functions and getting started
• Intermediate: Advanced features and workflows
• Expert: Complex use cases and optimizations

By Category:

• Basics: Getting started with Memoro
• Audio & Recording: Everything about audio recordings
• Organization: Managing and structuring memos
• AI Features: Using intelligent features optimally
• Collaboration: Working in teams

Tip: The estimated duration helps you plan your time!

Supported Formats:

• MP3: The universal audio format, compatible with all devices
• M4A: Apple format with high quality at low file size

Recommendations for Best Results:

• Bitrate: At least 128 kbps
• Sample rate: 44.1 kHz or higher
• Mono or Stereo: Both are supported

Unsupported Formats: If you have other formats (WAV, FLAC, OGG, etc.), please convert them to MP3 or M4A before uploading.

Tip: Most recording devices and apps can record directly in MP3 or M4A!

What are Blueprints? Blueprints are intelligent templates that help Memoro process your recordings optimally:

• Meeting Blueprint: Optimized for meetings with multiple speakers
• Interview Blueprint: Ideal for two-person conversations
• Presentation Blueprint: Perfect for presentations and monologues
• Brainstorming Blueprint: For creative sessions and idea collection

Benefits of Using Blueprints:

• More accurate speaker recognition
• Better structuring of summaries
• Context-adapted AI analysis
• More relevant action items

Tip: Blueprint selection is optional. If you’re unsure, automatic processing works very well without a Blueprint too!

Estimated Processing Times:

• 5 minutes audio: ~30 seconds
• 30 minutes audio: ~3 minutes
• 1 hour audio: ~6 minutes
• 2 hours audio: ~12 minutes

Factors Affecting Duration:

• Audio quality (better quality = faster processing)
• Number of speakers
• Background noise
• Selected language
• Server load

What Happens During Processing?

1. Audio upload to secure servers
2. Automatic language detection
3. AI transcription
4. Summary generation
5. Creation of action items

Tip: You’ll receive a notification once processing is complete!

When is adjustment important?

• Older recordings: When uploading recordings from past meetings
• Different time zones: For recordings from travels or international calls
• Batch uploads: When uploading multiple files from different time periods
• Archiving: For correct historical documentation

Benefits of correct time settings:

• Chronological sorting in memo list
• Better search function by time period
• Accurate meeting history
• Correct timestamps in exports

How it works:

1. Select the date in the calendar widget
2. Set the time with the time picker
3. Time zone is detected automatically

Tip: The audio file metadata remains unchanged - only the display in Memoro is adjusted!

Planned Guides:

• Using advanced AI features
• Setting up team collaboration
• Exporting and sharing memos
• Integration with other tools
• Tips for better audio quality

How new guides are created:

1. User feedback: Your questions and requests
2. New features: Tutorials for new functionality
3. Best practices: Proven methods from the community
4. Common questions: Topics from support

Stay informed:

• Subscribe to newsletter for updates
• Visit community forum
• Enable in-app notifications

Your opinion matters! Have suggestions for new guides? Contact us!

Our security measures in detail:

Encryption:

• End-to-end encryption for all recordings
• 256-bit AES encryption
• TLS 1.3 for all data transfers

Data Storage:

• Exclusively German servers (Frankfurt)
• Redundant backups
• No third-party sharing

Compliance:

• Fully GDPR compliant
• Regular security audits
• ISO 27001 certification (in preparation)

Your Control:

• Data export available anytime
• Complete deletion upon request
• Transparent data processing

Healthcare Data Protection:

Compliance & Certifications:

• Full GDPR compliance
• Medical-grade encryption standards
• Patient data never used for AI training
• Regular security audits by independent assessors

Technical Security Measures:

• End-to-end encryption of all patient data
• On-premise deployment options available
• Automatic anonymization of sensitive information
• Access control with detailed audit logs

Organizational Measures:

• Multi-tenant capability for different departments
• Role-based access rights
• Retention periods according to legal requirements
• Deletion policies following consent withdrawal

System Integration:

• Compatible with hospital information systems
• Export to common medical documentation formats
• API for secure data transmission

Protecting Attorney-Client Privilege:

Legal Compliance:

• Designed in accordance with professional conduct rules
• Meets all confidentiality requirements for legal professionals
• GDPR-compliant data processing
• No third-party data sharing

Technical Protection:

• Military-grade encryption (AES-256)
• Zero-knowledge architecture
• Dedicated servers in secure data centers
• No cloud sync without explicit authorization

Client Protection:

• Separate encryption for each client matter
• Automatic pseudonymization options
• Tamper-proof logging of all access
• Emergency deletion function for urgent situations

Practical Features:

• Separate workspaces for different matters
• Encrypted notes directly on device
• Offline mode for highly sensitive conversations
• Export only to encrypted formats

Construction Site Documentation:

Legally Compliant Recording:

• Automatic time and date stamps
• GPS location for site inspections
• Immutable storage of protocols
• Digital signatures for acceptance reports

Practical Applications:

• Defect recording on-site via voice notes
• Complete documentation of construction meetings
• Legally secure safety briefing records
• Daily reports through voice recording

Media Integration:

• Link photos directly with voice notes
• Include plan excerpts in documentation
• Videos of construction progress with comments
• Add sketches and handwritten notes

Evidence Documentation:

• Court-admissible documentation for disputes
• Standards-compliant logging
• Export for authorities and insurers
• Long-term archiving per legal requirements

Teaching with Memoro:

Efficient Preparation:

• Capture spontaneous teaching ideas anytime
• Automatic organization by subjects and topics
• Adapt proven methods for new classes
• Intelligently link material collections

Lesson Delivery:

• Document important student contributions
• Secure discussion results
• Note spontaneous insights for next lesson
• Record and evaluate feedback sessions

Review & Reflection:

• Quickly recap lesson progress
• Capture improvement ideas immediately
• Document student progress
• Prepare parent meetings

Collaborative Teaching:

• Share best practices with colleagues
• Develop joint lesson units
• Optimally prepare substitute lessons
• Coordinate department work

Privacy in School Context:

• GDPR-compliant student documentation
• Separate areas for different classes
• Secure storage of sensitive information
• No sharing of student data

Consulting Processes with Memoro:

Client Meetings & Workshops:

• Complete capture without note-taking
• Automatic extraction of action items
• Precisely document stakeholder statements
• Structured recording of workshop results

Project Documentation:

• Automatic assignment to projects
• Milestone documentation
• Continuously capture lessons learned
• Track change requests transparently

Knowledge Management:

• Extract best practices from projects
• Build and share methodology knowledge
• Collect industry-specific insights
• Maintain expertise database

Client & Compliance:

• Maintain confidentiality agreements
• Project-specific access rights
• Audit-proof documentation
• GDPR-compliant data processing

Efficiency Gains:

• Up to 70% time savings on protocols
• Focus on client interaction instead of notes
• Faster proposal creation
• Reusable project templates

Creative Processes with Memoro:

Ideation & Brainstorming:

• Capture spontaneous creative sessions
• Collect all ideas without interruption
• Instantly secure inspiration on the go
• Fully capture team brainstorming

Campaign Development:

• Document client briefings in detail
• Structure creative concepts systematically
• Make feedback rounds traceable
• Track iterations and changes

Content Production:

• Create editorial calendars from meetings
• Collect and organize social media ideas
• Develop video/photo concepts
• Create and test copy variations

Performance & Learnings:

• Document campaign reviews
• Capture KPIs and insights
• Success recipes for future campaigns
• Structured client feedback collection

Team Collaboration:

• Streamline agency briefings
• Make creative meetings more productive
• Enable asynchronous idea collection
• Preserve team know-how